Posted by I know you want to help patient’s through their pathway to treatment?
I know you want to reduce the amount of queries you get from managers, validators etc.
Thank you for those who are already doing this, you are making a difference!
This is what I am asking you to do?
Keep a track and manage those patients who are sent for a diagnostic test.
Why:
- You type the letter that states what tests they are having
- You type the letter with the results to the patients and GP
- You will reduce the amount of validation required
- You will have stopped the patient’s RTT Pathway at the right time
- You will stop patient’s worrying about what is happening
- You will improve the patient experience because they will not have been missed
What do you need to do:
- create a spreadsheet to monitor the diagnostic tests
- add each diagnostic test that the patient is going for
- check on a weekly basis whether results have been received
- make sure the next step following clinical review is actioned
- add an administrative clock stop to the patient’s pathway on the Trust’s EPR/PAS
If you did all this and all medical secretaries did this would you not feel better that your family member should they be referred into the hospital would not get lost in the system and be assured that someone was looking out for them.
